Terms and Conditions

Disclaimer
Product information is offered in good faith, but should only be regarded as a guide. Confirm any details before making any purchasing or contractual arrangements. E&OE.

Neither Bathrooms Are Us, Stores Direct or any of their associates or employees can accept any liability for errors or omissions on this web site. We make every effort to provide accurate information, but errors and omissions are possible.
Dimensions and other specifications given on this site are mostly as provided by the manufacturer and may be approximate (sometimes manufacturer-supplied information is contradictory). Specifications may change without notice. Please confirm any specific details before ordering.
All prices shown on this website include VAT at the prevailing rate.
All goods and prices are subject to availability from our suppliers.
You can pay by cheque, debit card or credit card. Goods remain the property of the supplier until paid for in full.

Delivery
We pay most of the delivery cost, but do ask for a contribution towards the cost of delivery for some items. Most products on our web sites are free UK mainland delivery. Purchases under £249 incur a nominal delivery charge. We do not deliver outside the UK mainland. If there is likely to be a problem with access for a large 7.5 tonne lorry, please contact us in advance of placing your order. Examples of areas that we cannot deliver to are: long, gravelled drives, areas inside walled cities with height restrictions from all directions, narrow lanes. We may be able to make alternative delivery arrangements if you contact us in advance.

If the carriers are unable to deliver to you, they will charge us for the failed delivery and the return. If you have not told us of any potential problems, we shall have to hold you liable for these charges.

If you cancel an order after we have started to ship it, we regret that we have to make a shipping charge to return it to our warehouse, even if the products have not reached your address.

Dispatch for delivery normally takes up to two weeks, depending on availability. It can take up to six weeks in some instances, if the lead time is longer than six weeks you will be informed by email of the estimated lead time for your goods. Cheque payments must be cleared before goods can be released from stock.

The carriers will normally contact you a day or two before delivering, to arrange a suitable delivery time. The carriers will only deliver the goods to the nearest entrance to your property; they will not be able to bring the goods inside. This is for insurance and health and safety reasons.

Delivery is usually made on a pallet if the order is large, or by courier delivery if the order is smaller.

Please ensure that there will be someone at the delivery address on the day scheduled for delivery, available to help the driver unload and take the items to the delivery destination.

Please do not sign for or accept any goods until unpacked and checked in full. Only sign if you are satisfied with the condition of your purchase. Items which have been signed for are deemed to be complete and in good condition, we ask you to thoroughly check all goods within 48 hours of receipt, after this time period it is difficult for us to accept claims for damage in transit or missing items. If goods are damaged and have been signed for in good condition we will require photographs of the damage.

Ordering
When an order is placed with us you will receive an email with your invoice and details of the products you have ordered. We ask all customers to double check that what has been ordered is correct, we will allow 12 hours after ordering for you to check your order, this applies to internet and telephone orders.

Installation
It is your responsibility to choose a product which suits your needs
Once we have delivered your product, you are responsible for storage and installation.
It is your responsibility to ensure that products are installed correctly and in compliance with current Building Regulations and the I.E.E (Institute of Electrical Engineers) Wiring Regulations. Contact the Building Control Officer of your Local Authority to find our how these regulations apply to you.
Click on the following links to find an electrical engineer or plumber in your area:
Local Authority Assured Trader Scheme
Gas Safe Register
Association of Plumbing and Heating Contractors
Electrical Contractors Association

We strongly recommend that you do not book a date for fitting until the item has been delivered.

We specialise in supplying bathrooms at bargain prices. We ask you to help us keep prices low by taking responsibility for ordering the correct item, and clearly specifying any options you require.

Pictures & Images
All sizes and measurements are approximate we do however try to ensure that all sizes, measurements and images on the web site are as accurate as possible.
All pictures on the web sites are for illustrative purpose only, and may not exactly match the product itself.
Colours may vary to those illustrated and can look different on other computer screens. We never knowingly publish misleading or incorrect product descriptions or images.

Privacy & Security
All personal details that you give us are securely stored. We will never supply or sell any customers details to any outside organisation.
We do not store any credit or debit card details.
All credit and debit card details are encrypted using 128 bit SSL (Secure Socket Layer) encryption and sent using a secure server.

Costs incurred by you
We are not liable for any costs incurred by you or any loss of earnings. For example if a delivery is delayed in anyway and you have to rebook an installer then we are not liable for any extra charges that the installer may charge you. We always recommend that you do not book an installer until you are in receipt of the goods. We are also not liable for any loss of earnings as a result of you taking time off work to accept a delivery even if it is late or delayed.

Cancellations and Returns
Mail order, telephone and internet sales to individuals (not businesses) are covered by the Consumer Protection (Distance Selling) Regulations 2000 (UK Law Directive 97/7/EC), which protect you by providing a 7 working day cooling off period after the day after the product has been delivered.
A customer has the option to cancel any order between the time of placing it and 7 working days after delivery. Cancellations must be in writing by post or by email to cancel@bathroomsareus.co.uk (not to ANY other email address) and quoting the Order Number.
Under the Distance Selling regulations you have the right to receive a refund within 30 days of cancellation. We normally pay refunds within 14 days of cancellation or the goods being returned safely (whichever is the later). We will make a deduction from the refund to cover the full cost of delivery. You are advised to retain the packaging. You will find it difficult to return the item without appropriate packaging.
The goods must not have been fitted, installed or used in any way. The goods must be unmarked and free from blemishes of any kind, and you must return them in a saleable condition.

Our Returns Policy
We strive to supply goods in excellent condition. Bathrooms Suites are both heavy and fragile, and need careful handling until installed. We will repair or replace (for free) any item found defective or damaged before delivery or during unloading. This is in addition to your manufacturers guarantee.
We cannot accept return of products which are damaged after delivery. When choosing a carrier to return your goods to us, you must make sure that Bathrooms Are Us are allowed to open and inspect the contents when we receive it. If the carrier will not allow us to open the goods then our warehouse will refuse delivery and the goods will be returned to you on your carrier. This could incur further costs to you.
Returned items to us must be sent by recorded delivery. Your package will not be accepted by our warehouse unless a valid Returns form has been completed.
Please see the "need to add" Returns page for details of our returns procedure.
We regret that we are currently unable to participate in the UK VAT Retail Export Scheme.

We will match the price of any like for like online product. We must be able to physically see the product online. We do not match any auction type websites such as eBay.

This offer cannot be used in conjunction with any other offer.

£50 Cash Back Offer

You have 7 days from your delivery date to email us with your claim, Claims for this offer are only accepted by email to this address cashback@storesdirect.co.uk within the 7 day period from the point of contact made to you by us to arrange delivery.
Offer is only applicable to one cash back offer per order order.
Due to the bespoke nature of some bathroom products, these cannot be included in this offer.
This offer was launched on BahtroomsAreUs on Tuesday 1st December 2009, any applications made before this date will not be accepted.
This offer cannot be used in conjunction with any other offer.
This offer is available for online orders only and is not available for phone or showroom sales.

WEEE (Waste Electrical and Electronic Equipment) Regulations Click Here for Details