We pay most of the delivery cost, but do ask for a contribution towards the cost of delivery for some items. Most products on our web sites are free UK mainland delivery. Purchases under £249 incur a nominal delivery charge.
We do not deliver outside the UK mainland. If there is likely to be a problem with access for a large 7.5 tonne lorry, please contact us in advance of placing your order.
Examples of areas that we cannot deliver to are: long, gravelled drives, areas inside walled cities with height restrictions from all directions, narrow lanes. We may be able to make alternative delivery arrangements if you contact us in advance.
If the carriers are unable to deliver to you, they will charge us for the failed delivery and the return.
If you have not told us of any potential problems, we shall have to hold you liable for these charges.
If you cancel an order after we have started to ship it, we regret that we have to make a shipping charge to return it to our warehouse, even if the products have not reached your address.
Dispatch for delivery normally takes up to two weeks, depending on availability. It can take up to six weeks in some instances, if the lead time is longer than six weeks you will be informed by email of the estimated lead time for your goods. Cheque payments must be cleared before goods can be released from stock.
The carriers will normally contact you a day or two before delivering, to arrange a suitable delivery time. The carriers will only deliver the goods to the nearest entrance to your property; they will not be able to bring the goods inside. This is for insurance and health and safety reasons.
Delivery is usually made on a pallet if the order is large, or by courier delivery if the order is smaller.
Please ensure that there will be someone at the delivery address on the day scheduled for delivery, available to help the driver unload and take the items to the delivery destination.
Please do not sign for or accept any goods until unpacked and checked in full. Only sign if you are satisfied with the condition of your purchase.
Items which have been signed for are deemed to be complete and in good condition, we ask you to thoroughly check all goods within 48 hours of receipt, after this time period it is difficult for us to accept claims for damage in transit or missing items.
If goods are damaged and have been signed for in good condition we will require photographs of the damage.